Frequently Asked Questions

PAYMENT


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WHAT PAYMENT METHODS DO YOU ACCEPT?

You can use all the main Credit Cards & PayPal in our store.

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HOW SECURE IS MY PERSONAL INFORMATION?

Delicata adheres to the highest industry standards to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.

ORDER TRACKING


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MY TRACKING NUMBER IS NOT WORKING

99% of our orders have a tracking number available. However, your order doesn't have a tracking number. Please contact us at support@thedelicata.com if you need to know more about your shipment, which doesn't have a tracking code, and we'll do our best to get you some information about it!

You will receive your tracking number by email within a few days of your order. You can then track your order using the code on our Track Order page.

Please make sure you've inserted your code right, the best way to do this is by using copy & paste.

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HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED OUT?

When your items have been dispatched, we will send a notification email to your registered email address and the phone number you used at checkout. The tracking number is usually available within the next few days of dispatch.

You can also check our online order tracking page.

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THE TRACKING SITE SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY PACKAGE YET.

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have yet to receive your package. Please wait a few more days for your postal service to deliver the package to your home or contact your local post office, as they may hold the item for you.

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SHIPPING & DELIVERY

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DO YOU SHIP INTERNATIONALLY?

Delicata ships worldwide every day. However, at the moment we are currently only shipping to; US, UK, CA, AU.

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HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?

All items are subject to a handling period before they are dispatched.

99% of orders leave the warehouse within 1-3 days of payment.

We will notify you by email when your items have been shipped.

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MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?

If, for any reason whatsoever, your items do not arrive within 25 business days from the purchase date, please contact support@thedelicata.com.

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HOW LONG DOES SHIPPING TAKE?

Standard International Shipping: 8-14 business days

All orders will be dispatched from our warehouse within 3 business days. Please allow up to 6 business days for dispatch in peak periods.

 

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HOW IS THE PACKAGE BEING DELIVERED?

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This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch, or local post office with a notice left on your mailbox.

Most orders will be available for pickup from your local post office once you receive a notice letter in your mailbox. This also happens if the mailman has tried to deliver the package to your home, but no one was there to accept it, and it couldn't be left anywhere safe.

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HOW MUCH DO YOU CHARGE FOR SHIPPING?

We offer FREE Shipping worldwide!

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FROM WHERE IS MY PACKAGE BEING SHIPPED FROM?

Our warehouses are located in China, the United States, United Kingdom, and Canada. If you need more information about this, please contact us at support@thedelicata.com.

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RETURNS & REFUNDS

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WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?

If you have received a damaged or faulty product from Delicata, please send us photographic or video proof of the damage, and we will send you a new working item right away (free, of course).

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AFTER PURCHASE

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I'VE PUT THE WRONG SHIPPING ADDRESS / CHOSE THE WRONG VARIANT! CAN I CHANGE?

If this happens to you, email us at support@thedelicara.com as soon as possible, and we can take care of it. However, we can't guarantee anything in this case, as our items are usually processed immediately after you order and shipped out the same day or the day after. If your order has already entered the shipping process, we will continue it. Please contact us anyway, as we still care, and we'll try to help. We know how frustrating it can be to pay for something you can't use. Please note: if we can cancel the order, we will only do a refund if you ordered your products to the correct address.

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MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?

Customs, Postal Services & Delicata are different entities; hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country. 

Payment of customs charges and taxes is the recipient's responsibility and will not be covered by us here at Delicata. For further details of charges, please contact your local customs office.

If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.

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CAN I CHANGE MY SHIPPING ADDRESS?

Once you have placed an order, the information goes to the shipping department, which takes 1-3 working days to process. After this, the shipping department will send the tracking codes to the data entry to update the tracking codes and send a shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service as soon as possible after you've placed your order, and we can take care of it.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and if you moved out of the address you provided us.